With the right tools and viewing our contact centers as a channel to engage with our customers, we can meet the rising expectations of those we serve.

From a Burwood perspective, talking about “Hybrid Cloud” turns into a conversation about just that – what are the outcomes an organization is trying to accomplish – and devising a strategy that utilizes the right technology concepts to meet those needs. 

Human-centered design keeps the human experience as the core focus of digital transformation. This post highlights why organizations seeking to compete in the future must integrate their end-users’ needs with their technology capabilities and operating models today.

Explore Burwood Groupʼs journey to Cisco Gold Integrator status and discover how this prestigious certification enhances our IT solutions and services for clients.

Together, automation and orchestration can help reduce IT costs, ramp up productivity, and free up personnel focus for more strategic pursuits. However choosing the right tools to succeed with both takes time.

Containerization and virtualization are similar concepts, but they can mean very different things in your IT strategy.

Creating a security-minded work culture requires every individual to know their role in security and what not to do. Explore three vital security practices and what individual's roles are for each.

Ransomware has become an organized multi-billion-dollar industry that has only been emboldened by the global pandemic. These cyber threats are wreaking havoc on organizations across industries. Here’s how you can protect your organization against ransomware

The news is filled with security lessons in the form of cautionary tales. Our security experts have extracted two vital lessons for you to keep you on trend and secure.

Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, chat, text messaging, social media, and even video.

The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.

The MS365 Conference held in Las Vegas, was an exceptional event that provided a platform for professionals to network and establish new connections. In this blog, we will delve deeper into these two new features and explore their potential benefits.

SASE, or Secure Access Service Edge, is a new security model that is gaining popularity in the world of networking and cybersecurity. In this blog, we will introduce SASE and discuss its key benefits, how it works, and why it is becoming the go-to security model for businesses of all sizes.

It can be challenging for in-house IT teams to relinquish the reins of daily operations to a third-party provider. And for good reason! Infrastructure visibility and reliability are critical functions, and the outsourcing decision comes down to one feeling: trust. When you evaluate MSPs, you need to ask questions that give insight into their ability to reliably and consistently deliver results.

MFA is part of a broad family of Identity and Access Management tools that provide organizations with increased security measures to prevent breaches and other security threats. Learn how to promote successful end user adoption with MFA Onboarding solutions.