Six key strategies to consider in preventing data breaches—and limiting damage if and when one occurs.

Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, chat, text messaging, social media, and even video.

The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.

Evolving your organization to a Zero Trust model is a journey, not a destination. Taking a phased approach to Zero Trust that targets the specific areas based on your current maturity, resource availability and priorities are important considerations. Learn more.

What is IT and clinical engineering convergence, and how can it help you? Use these best practices to build a better medical device technology support and networking strategy.

Join Burwood Group for a lively Twitter chat about two of our favorite topics: Healthcare IT and DevOps.

Partnering with Burwood Group, the forward-looking team at Yale New Haven Health transformed their Neonatal Intensive Care Unit from a dense nursery into a spacious, connected care environment. They share the lessons they learned along the way here.

Cloud adoption is one way to free your team to focus on what’s important rather than on what’s urgent, and to position your organization for the future—whatever it may hold.

Many health systems are feeling the pressure to adopt flexible, secure, and scalable IT solutions that support rapidly evolving models of connected care. It’s no wonder cloud computing is on the rise in the healthcare sector.

Cloud computing has a lot to offer healthcare organizations, including the ability to better leverage data with patient care, flexibility, and scalability.

Our Healthcare team offers five guiding principles for developing a consumer-grade contact center experience.

A vision of the "bedless hospital" has taken shape as health systems are rethinking how and where care is delivered.

Best practices for securing your organization's medical devices from today's increasingly detrimental cyberattacks.

Our healthcare leaders share the HIT topics that are on their minds as we prepare for another great year at HIMSS

Does an online medical school sound too far-fetched? Today, yes. In the future—maybe not. 

To thrive over the next three to five years, healthcare organizations, specifically IT departments, must have a strategy and roadmap for technology investments that align to organizational performance initiatives.