The news is filled with security lessons in the form of cautionary tales. Our security experts have extracted two vital lessons for you to keep you on trend and secure.

Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, chat, text messaging, social media, and even video.

The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.

While we are currently in the middle of an explosion of data availability, the value of that data is harder to harness than ever before. To do so effectively, we must challenge the existing assumptions that an organization’s intelligence stack should be based on a centralized system and fully managed by a centralized team.

Discover the best VDI solutions available on the market and learn how they can provide secure and accessible access to your desktop environment from anywhere with an internet connection.

The MS365 Conference held in Las Vegas, was an exceptional event that provided a platform for professionals to network and establish new connections. In this blog, we will delve deeper into these two new features and explore their potential benefits.

There is no “right” answer to what the mix of cloud deployment options are for all situations, but organizations must remind themselves that variability adds complexity, and decisions made based only on isolated considerations (e.g. speed or cost) can lead to problems down the road. 

From a Burwood perspective, talking about “Hybrid Cloud” turns into a conversation about just that – what are the outcomes an organization is trying to accomplish – and devising a strategy that utilizes the right technology concepts to meet those needs. 

SASE, or Secure Access Service Edge, is a new security model that is gaining popularity in the world of networking and cybersecurity. In this blog, we will introduce SASE and discuss its key benefits, how it works, and why it is becoming the go-to security model for businesses of all sizes.

It can be challenging for in-house IT teams to relinquish the reins of daily operations to a third-party provider. And for good reason! Infrastructure visibility and reliability are critical functions, and the outsourcing decision comes down to one feeling: trust. When you evaluate MSPs, you need to ask questions that give insight into their ability to reliably and consistently deliver results.

Amidst an unpredictable economic climate, talent shortages, and pressure to innovate, the pace of business is changing at an unprecedented rate. A qualified managed services provider saves you time and cost. We break down the 5 biggest benefits to partnering with an MSP.

MFA is part of a broad family of Identity and Access Management tools that provide organizations with increased security measures to prevent breaches and other security threats. Learn how to promote successful end user adoption with MFA Onboarding solutions.

Explore the latest in Zero Trust for healthcare, from advanced security strategies to real-world examples, protecting hospitals from evolving cyber threats.

Just like climbing a mountain…the steeper the hill, the slower the climb. We must be okay with intentional change if it prevents overloading the system. In hiking, injuries and sickness can impede progress more than going slow in the first place. In organizations, lack of defined vision and purpose can harbor dissent and chaos.

No matter where your organization is on its digital transformation journey, the end goal should be secure access for data and applications across the cloud. This blog explores the options of managing network operations and security postures together as one.

No matter where your organization is on its digital transformation journey, the end goal should be secure access for data and applications across the cloud. This blog explores the options of managing network operations and security postures together as one.

Human-centered design keeps the human experience as the core focus of digital transformation. This post highlights why organizations seeking to compete in the future must integrate their end-users’ needs with their technology capabilities and operating models today.