Kim Richman
Kim Richman
Kim Richman is the Practice Director for the Collaboration Platforms team. Kim specializes in design and implementation of Unified Communications, Video, and Contact Center Customer solutions, having 11 years’ experience designing and deploying solutions for her clients. Her relevant technical skills include design, implementation, and deployment of Cisco Unified communications platforms (Webex and on-premises), UCaaS solutions such as Microsoft Teams as well as technology assessments, dial plan migrations, E911 compliance, call center workflows, and visual communications. Kim focuses on taking customer's desired outcomes into consideration when recommending solutions to match her customer's needs.
Kim has extensive experience in:
Implementation of multi-phased Collaboration solution in large hospitals
Migrations of small to large-scale unified messaging platforms
Design and Implementation of +E.164 dial plan in national companies
Design and Deployment of a centralized call center in regional hospitals
Certifications
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Collaboration Core Specialist
Collaboration Applications Implementation Specialist
Webex Calling Professional
Cisco Video Network Representative
Express Collaboration Systems Engineer Representative
Connect with Kim: LinkedIn
More from Kim
As the nature of how and where we work changes, organizations everywhere will continually need to evaluate how they communicate and do business. Burwood’s Unified Communications as a Service (UCaaS) solution with Cisco gives you the flexibility you’ll need to quickly adapt to changing business needs.