Monitoring and Event Management
Your priorities are system enhancements and integrations. But what about monitoring and management? Watching uptime, viewing tickets, and routing issues consume valuable hours in the day for your team members. Consider how much time would free up by offloading monitoring, validation, and triage to a trusted partner.
More than an insurance policy, Burwood’s Monitoring and Event Management Service is a 360-degree camera watching your entire IT infrastructure environment. We conduct 24x7 infrastructure surveillance, event validation, and triage; giving your team the time they need to prioritize more important projects, training, and strategic goals.
How It Works: Complete Infrastructure Visibility
Burwood’s Cloud Management Portal
24x7 monitoring of your on-premises and cloud systems, whatever scope you require; using advanced infrastructure and cloud monitoring toolsets
Burwood validates events, opens tickets, and begins troubleshooting for your team
Tickets escalate to you with relevant case notes, data, and personalized hand-off as needed; your team takes control of the situation quickly and efficiently to resolve
Ticket alerts are completely customizable: with escalation matrices, we route to your specific teams based on technology, on-call schedules, and ticket priorities
Rich reporting includes operations dashboards, environment health, device end-of-life, and vulnerability reporting
Service Features
24x7 monitoring from dual US-based Enterprise Operations Centers
Integrated monitoring watching your Network, Data Center, Cloud, and Unified Communications environments all at once
Unified console for monitoring, alerting, and diagnosing in Burwood’s Cloud Portal, an easy-to-use, modern interface
Self-service capabilities for quick communication and environment management
Customized alerts, categorizing tickets to eliminate false positives; no notification floods or unnecessary child-parent tickets
Event correlation to reduce noise and burnout Unlimited metrics, with ability to track and analyze any data variety at any time
Committed Customer Success Manager as your primary contact, escalation point, and advocate
From Our Experts
Considering Tools As A Service
Implementing and managing tools is increasingly expensive and time-consuming. An as a service adoption model can help.