Contact Center Maturity Assessment

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Cloud Strategy Assessment

In today's fast-paced business landscape, customer experience has emerged as a critical differentiator. Organizations are realizing the significant impact that their contact centers have on customer satisfaction, loyalty, and overall business success. But how can you gauge the effectiveness and maturity of your contact center operations?

Burwood Group’s Contact Center Maturity Assessment will help you answer this questions and more. Our contact center and cloud experts will help you navigate important considerations and ensure the best path forward for your contact center.

Assessment Scope

Burwood’s readiness assessment scope includes:

  • Environmental analysis

  • Discovery of desired capabilities

  • Evaluate technology and vendor options based on industry best practice

  • Identify areas of opportunity and target outcomes

  • Analyze assessment findings

Assessment Deliverables

We believe in providing actionable results to our clients, no matter the size or scope of our engagement. Following the workshop you will have:

  • Cloud solution recommendations and rationale for recommendations

  • Framework for prioritizing and sequencing initiatives to address areas of opportunity

Why Burwood Group?

Technology system planning, design, and implementation are the foundation of Burwood Group’s 25+ years as an IT consulting and integration firm. From implementing VoIP in 1997 to architecting hybrid cloud environments in 2018, our consultants thrive on creating sophisticated solutions for complex problems.

Today, we carry these decades of expertise towards helping clients leverage existing investments with new automation and cloud-based opportunities to create the ideal, customized IT infrastructure environment. Cloud strategy, migration, security, and management are all part of our Cloud Enablement solution portfolio. We draw on cross-industry expertise and strategic partners to develop custom public, private, and hybrid cloud environments that support business applications and users.