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Featured Blog Posts
Well… this was not in the project plan. We’re so sorry, but the page you’ve requested no longer exists or has moved. Please try searching for the content below or returning to our homepage.
Amidst an unpredictable economic climate, talent shortages, and pressure to innovate, the pace of business is changing at an unprecedented rate. A qualified managed services provider saves you time and cost. We break down the 5 biggest benefits to partnering with an MSP.
Why Your Organization Needs a Technology Adoption Strategy
Ransomware has become an organized multi-billion-dollar industry that has only been emboldened by the global pandemic. These cyber threats are wreaking havoc on organizations across industries. Here’s how you can protect your organization against ransomware
Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, chat, text messaging, social media, and even video.
The contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.
While we are currently in the middle of an explosion of data availability, the value of that data is harder to harness than ever before. To do so effectively, we must challenge the existing assumptions that an organization’s intelligence stack should be based on a centralized system and fully managed by a centralized team.
There is no “right” answer to what the mix of cloud deployment options are for all situations, but organizations must remind themselves that variability adds complexity, and decisions made based only on isolated considerations (e.g. speed or cost) can lead to problems down the road.
From a Burwood perspective, talking about “Hybrid Cloud” turns into a conversation about just that – what are the outcomes an organization is trying to accomplish – and devising a strategy that utilizes the right technology concepts to meet those needs.
SASE, or Secure Access Service Edge, is a new security model that is gaining popularity in the world of networking and cybersecurity. In this blog, we will introduce SASE and discuss its key benefits, how it works, and why it is becoming the go-to security model for businesses of all sizes.
With the right tools and viewing our contact centers as a channel to engage with our customers, we can meet the rising expectations of those we serve.