Yesterday’s call centers are evolving from being mere phone-based call centers into integrated, omnichannel centers that seamlessly blend voice, chat, text messaging, social media, and even video.
Read MoreThe contact center is a critical yet often overlooked component of a healthcare organization’s “front door” to patients and family decision-makers.
Read MoreGoogle’s new cloud-based Contact Center AI packages capabilities in conversational interfaces, machine learning, and APIs that enable seamless integration with customer care systems.
Read MoreOur Healthcare team offers five guiding principles for developing a consumer-grade contact center experience.
Read MoreWith the right tools and viewing our contact centers as a channel to engage with our customers, we can meet the rising expectations of those we serve.
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